Hans van den Hout

Hans’ 5 hours masterclass together with our 400 visitors from 8 countries gave us so much inspiration to work on ‘Happy Stores’
and new retail opportunities ourselves.
– Luisa Fernanda Ardila, Santa FE Shopping centres Colombia

Inspiring lectures

Let Hans inspire you!

This ‘One hour presentation of Hans’ will lead to valuable insights into how to (re)energise your Store/Brand, Share the Experience online, on street, with C2C , as well as showing you where the money is to be made. He will share the secrets of ‘Making Retail Personal’, ‘Creating a Happy Store’ and ‘Optimizing Digital Presence’.


Today’s Customers want everything! They want the advantages of digital, such as broad selection, rich product information and honest Customer Reviews. But never forget: they also want all the advantages of physical stores as well, such as personal attention and service , shopping as an event and engaging experiences.

-Does your store offer an ‘engaging experience’?
-Do you agree that Happy Stores ‘make more money’?
-Is your store experience ‘relevant’ and customer oriented?
-Do you let your customers reshape your store?
-Do you need to increase Traffic to Store or WEB?
-Is your Webshop providing full engagement?
-Can you imagine how ecommerce and etailLAB could effect your business?
-Do you want to combine statistical knowledge with human warmth and touch to make your Store and Brand personal again?

The best speaker of the whole event!
On behalf of IMH I want to thank you for helping us make this year’s forum a great success!

Katerina Theodoulou

retail Summit: Conference Officer Cyprus

Book your Lecture today!

Let Hans inspire you on Adding Value and Making Retail Personal.

Check our other consultancy products


Hans is an expert on the ever changing global landscape. Over decades, he has been giving Retail Masterclasses around the world.


Bricks-and-mortar’s biggest challenge is to combine data-driven insights with human warmth to make retail personal again.


Customers will favor Retailers and Brands who come up with ways to personalize & elevate the shopping experience.


As a motivating coach and mentor Hans is supporting New and Existing retail Start-Ups or Scale Ups to (re)shape a future in retail.